Frequently asked questions

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You’ll receive a shipping confirmation email once your order is on its way, which includes tracking information. Some orders may arrive in multiple parcels, so be sure to check for more than one tracking link.

Orders take 2-4 business days to be processed and packaged before being shipped out. Shipping is the charge for chicbyallyb.com order processing, item selection, packaging, transport, and handling.  Shipments and deliveries occur only on weekdays. Shipments go out M-F, we do not ship on Saturday & Sunday.

We offer Free Shipping on orders over $200 within the continental United States.

Pinklaura will gladly accept returns of product(s) purchased from https://pinklaura.com/ only.

  • Products must be within 30 days of order date, in original condition, unwashed and unworn, with tags and in original packaging.
  • Once the item(s) for return is received and reviewed, you will be emailed. We will issue you a refund for the amount to the original payment form(s). Refunds are processed in 3-7 business days after receiving the return.

Since we are an online boutique selling products from over 100 different vendors it is difficult to provide an exact size chart for each item. Please refer to the description of each style for how it runs (ex: True to size, oversized, for my taller babes, for my smaller chested babes etc.)

How To Wash And Care For Sweater?

Washing
1. Wash in cold water below 30 degrees
It is best to wash sweaters with cold water below 30 degrees. Overheated water will cause sweaters to shrink, especially wool sweaters.
2. Hand wash as much as possible
Sweaters are best washed by hand and do not wash frequently, try not to use machine wash, it will inevitably pilling. If there are only a small part of the stain, you can apply toothpaste and salt to the stain and gently scrub.
3. Put a laundry bag on the machine-washed sweater
If the sweater is dirty and must be machine washed, be sure to turn the sweater over and put it in a laundry bag to avoid repeated friction and damage to the clothes during cleaning.

Care
1. Lay flat to dry after washing
Many friends will find that sweaters are easily stretched and deformed after drying. In fact, your method of drying is wrong. It is best to prepare a professional drying rack and lay the sweater on it to dry, so that you don't have to worry about the deformation of the sweater~
2. Sweater storage
Sweaters should not be sloppy in storage after drying. For example, cashmere sweaters should be avoided from hanging, otherwise they will be easily deformed. Because sweaters are elastic clothes, folding storage is the safest way.
After folding, it is best to pack it in a clothes storage bag, so as to avoid friction with other clothes and cause hairballs. Of course, if you are afraid of static electricity, you can also fold the sweater and cotton T-shirt together, which can effectively prevent static electricity.

How To Wash And Care For Jeans?

1. If you wash it for the first time, you need to pour some white vinegar in the water, and at the same time turn the pants over and soak them for about half an hour to lock the color. Because dark trousers are bound to fade a little, and white vinegar can keep the azure blue as original as possible.
2. Turn the jeans over and wash them by hand in water to avoid unnecessary washing and fading;
3. Please do not soak the pants in hot water, it will shrink to a large extent, and the water temperature should be kept below 30 ℃.
4. Use mild detergent, do not use bleach or any product containing bleach or fluorescent agent;
5. If the jeans are not oily or otherwise dirty, reduce the amount of washing powder as much as possible, or even wash with water;
6. When drying the jeans, be sure to hang them flat from the waist (fix them with clips, do not pull them tight) and turn them over to dry them. Dry them in a dry and ventilated place to avoid sun exposure, which can easily cause serious oxidative fading or hardening.

We strive to keep all of our fabulous customers happy. If you have an issue for any reason, please contact us at info@consumers-service.com immediately. We try our best to accommodate all orders, and we are dedicated to providing excellent customer service.