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FAQ's

How do I place an order?

Find the products you like and click on "ADD TO CART".

Go to the shopping bag by clicking on the BAG icon located in the top right corner of the page, and once there, click "CHECK OUT". Then, fill in your information and click "PLACE ORDER".

Can I track my order?

After an order is placed, we will send you an email with the shipping details. This will include a tracking number and link, which will tell you when you can expect the delivery and also give you information on the status of the order.

Why have I not received an order confirmation by email?

Sometimes our emails take a couple of minutes to be sent or sometimes they land in the SPAM folder.

Please check all of your email folders again in 30 minutes - if you still haven't received your confirmation, email info@pinklaura.com, and we'll be happy to confirm your order and resend the confirmation email.

We apologize for the inconvenience!

Can I change my order?

You can always change your order before you checkout - just go to the shopping bag and you can add or remove items.

If you have already checked out, please contact and we'll do our best to change your order before it is shipped.

Can I cancel my order?

Please note that orders can only be cancelled within 24 hours of payment and before leaving our warehouse.

However, if your order has already been shipped you'll have to return the products yourself. In that case, please see our return policy for further details.

My address is written incorrectly in the order confirmation - what can I do?

Contact us as soon as possible at info@pinklaura.com.

I received my package, but my order is incomplete, incorrect, or missing - what do I do?

We are sorry for the inconvenience caused to you, please contact with us via info@pinklaura.com and we will help you to solve the problem immediately.

How can I redeem a voucher or discount code?

On the checkout page, there is an option to "Enter Discount Code".
Simply enter your voucher or discount code and the amount will be subtracted from your order total.